Résumé
Kennedi Foster · Owner, Kannon Korp LLC · Huntsville, Alabama
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Summary
IT support professional with five-plus years of experience in help desk, desktop deployment and systems support for government, healthcare and education organizations, including three years in a fully remote role supporting a federal agency with SharePoint, Microsoft 365, documentation and reporting. CompTIA A+, Security+ and Project+ certified, and completing a B.S. in Cybersecurity and Information Assurance (December 2026).
Roles I'm seeking
- Desktop / IT support specialist
- Systems support specialist
- Help desk / service desk
- IT project coordinator
Engagement types: W-2 contract through a staffing firm, 1099 or corp-to-corp through Kannon Korp LLC, and subcontracts with prime contractors.
Certifications
| Certification | Earned | Status |
|---|---|---|
| CompTIA Security+ ce | Earned June 2019 | Current through June 2028 |
| CompTIA A+ ce | Earned July 2019 | Current through June 2028 |
| CompTIA Project+ ce | Earned October 2025 | Current through October 2028 |
Verify on Credly: Security+ badge on Credly (opens in a new tab) · A+ badge on Credly (opens in a new tab) · Project+ badge on Credly (opens in a new tab). CompTIA verification codes available on request.
Technical skills
- Windows desktop support
- Hardware/software troubleshooting
- Desktop imaging and deployment
- Lifecycle replacement
- Data backup and migration
- Active Directory
- NTFS permissions
- VTC and printer support
- Microsoft 365
- SharePoint and Teams
- Remedy and ServiceNow
- Technical documentation
Experience
Business Analyst (SharePoint Knowledge Management)
- Provided analytical, operational and technical support to a federal government client, applying strategic planning, performance management, data analysis and data mining to improve decision-making and operational efficiency.
- Developed automated methods for managing and presenting data, and produced reports, charts, tables and executive-ready products.
- Maintained SharePoint and Teams document repositories with accurate logging, organized records, consistent documentation and audit-ready information.
- Updated training and process documentation, and turned complex spreadsheets into polished PowerPoint briefings for leadership review.
- Ran real-time hot-wash reviews during annual review events, captured lessons learned and folded findings into continuous-improvement efforts.
Systems Administrator III (May 2023 – August 2023)
Computer User Specialist III (November 2021 – May 2023)
- Provided IT and VTC support for government users, troubleshooting issues before scheduled sessions and supporting presentations live.
- Promoted to a dedicated team providing executive IT support to a senior leadership office: troubleshooting, lifecycle replacements and workstation installations.
- Backed up user data for lifecycle replacements, compared old and new baselines for software consistency, and completed hardware installation and cable management before handoff.
- Supported network-attached printers and resolved, routed and escalated Remedy tickets according to procedures.
- Promoted to a short Systems Administrator III assignment (May–August 2023) supporting a Windows Server and VMware environment alongside senior administrators.
Desktop Deployment Technician
- Imaged, configured and deployed laptops and desktops for the Baylor Scott & White Health hospital system.
- Installed approved software and troubleshot workstation, hardware, software and configuration issues.
- Backed up and transferred user data with Robocopy before equipment replacement or reimaging.
- Tracked, documented, escalated and resolved ServiceNow tickets while keeping users updated.
Help Desk Specialist
- Provided phone and ticket-based support for hardware, software, accounts, printers and workstations.
- Created user accounts, installed approved software and helped users with access and password issues.
- Documented troubleshooting in ServiceNow and escalated issues needing higher-level support.
Education
- Bachelor of Science, Cybersecurity and Information Assurance, Western Governors University, expected December 2026
- Associate of Applied Science, Cyberdefense – Information Assurance, Central Texas College, December 2021
Security clearance: details available on request.
References available on request.